Return and Refund Policy

Thank you for shopping at MissMess.uk. We take pride in offering high-quality beauty products for women in the United Kingdom. We want you to have a positive shopping experience with us, and to ensure that, we have established the following refund policy.

1. Refund Eligibility

We offer refunds under the following circumstances:

  • Damaged or Defective Products: If you receive a beauty product from us that is damaged, defective, or significantly different from what you ordered, you may be eligible for a full refund or a replacement. Please contact us within [number of days] days of receiving the product to initiate the refund process.

  • Non-Delivery: If you do not receive your ordered beauty product within the specified delivery timeframe, you may be eligible for a refund or a reshipment after a thorough investigation.

  • 2. Non-Refundable Items

    Certain items are not eligible for refunds. These include:

    • Used or Opened Products: For hygiene and safety reasons, we cannot accept returns or offer refunds on products that have been opened or used.

    • Personal Hygiene Products: Items such as skincare products, cosmetics, and other personal hygiene products cannot be returned or refunded due to their nature.

    3. Return Process

    To initiate a refund, please follow these steps:

  • MissMess.uk Store Refund Policy

    Effective Date: [Insert Effective Date]

    Thank you for shopping at MissMess.uk. We take pride in offering high-quality beauty products for women in the United Kingdom. We want you to have a positive shopping experience with us, and to ensure that, we have established the following refund policy.

    1. Refund Eligibility

    We offer refunds under the following circumstances:

    • Damaged or Defective Products: If you receive a beauty product from us that is damaged, defective, or significantly different from what you ordered, you may be eligible for a full refund or a replacement. Please contact us within [number of days] days of receiving the product to initiate the refund process.

    • Non-Delivery: If you do not receive your ordered beauty product within the specified delivery timeframe, you may be eligible for a refund or a reshipment after a thorough investigation.

    2. Non-Refundable Items

    Certain items are not eligible for refunds. These include:

    • Used or Opened Products: For hygiene and safety reasons, we cannot accept returns or offer refunds on products that have been opened or used.

    • Personal Hygiene Products: Items such as skincare products, cosmetics, and other personal hygiene products cannot be returned or refunded due to their nature.

    3. Return Process

    To initiate a refund, please follow these steps:

    • Contact Us: Send an email to missmess2022@gmail.com within [number of days] days of receiving the product. Include your order number, a detailed description of the issue, and any relevant photos if applicable.

    • Review and Approval: Our customer support team will review your request and determine its eligibility for a refund.

    • Return Instructions: If your request is approved, you will receive instructions on how to return the product, if applicable.

    • Refund or Replacement: After receiving the returned item and verifying its condition, we will process your refund or send a replacement based on your preference and product availability.  

    • 4. Refund Method

    • Refunds will be issued using the original payment method used for the purchase. Please allow [number of days] days for the refund to reflect in your account, depending on your payment provider.

    • 5. Contact Information

    • If you have any questions or concerns about our refund policy or your order, you can contact us at:

      Email: missmess2022@gmail.com                                                                                                                                                                                  Phone: 514-867-3988

    • 6. Changes to the Refund Policy

      MissMess.uk reserves the right to modify or update this refund policy as needed. Any changes will be effective upon posting on our website.

      By making a purchase on MissMess.uk, you acknowledge that you have read, understood, and agreed to our refund policy.                                                                                                                                                                                                                                                                   Last Updated on 20-8-2023